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Schenna Resort: good to know

General information about your holiday

Arrival and departure:

The rooms can be occupied from 2 p.m. On the day of departure, we kindly ask you to vacate your room by 11.00 a.m.

Cancellation conditions:

Cancellation conditions:

  • up to 3 weeks before arrival: free cancellation
  • up to 2 weeks before arrival: 30% of the total amount
  • short term cancellation: 60% of the total amount
  • non-arrival or early departure: 100% of the total amount minus the cost of meals

Car park:

We have enough car parking spaces and an underground car park at your disposal. At Haus Mitterplatt, the underground car park costs €8.00 a day (included with our Suite Bella Vista).

Vouchers:

Vouchers have a validity of two years. They are non-refundable.

Hotel bill:

The hotel bill can be paid with credit and EC cards. Diners Club and American Express are not accepted. We reserve the right to adjust prices in the event of a drastic increase in VAT or currency crisis.

Rooms:

Unfortunately, we are unable to reserve a specific room number or table.

Meals:

If dinner is cancelled (before 12 p.m.), €10.00 per meal will be reimbursed (except when booked through a travel agency).

You are also welcome to take the booked gourmet half board for lunch.

For accommodation including full board, an additional €20.00 per person and day is charged. You can choose lunch from our à la carte menu (only bookable for the entire stay).

Dogs:

In the interest of all guests, only a limited number of dogs can stay at the hotel (and only in certain room categories). Please let us know when you submit your enquiry. We cannot allow dogs to enter the dining room, indoor swimming pool, or sunbathing area. Price per day and dog: €25.00 without food.

Online check-in

In order to make your arrival more pleasant, we offer you the possibility to check in from your home by sending us your details in advance.

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